Refund Policy
Refund Policy
Overview
At Begax Private Limited, customer satisfaction is our top priority. We believe in providing high-quality, natural products to enhance your lifestyle. While we strive to ensure a seamless experience, we understand that there may be occasional issues with your order. Here is our refund and return policy:
1. Damaged Product
If you receive a damaged product, please notify us within 2 days from the delivery date via email at support@debockorganicfarmsindia.com. To process your claim efficiently, we require the following:
- Your order number
- Clear images of the damaged product (including the packaging)
- A video showing the unboxing of the product and highlighting the damage
- Image of the outer box
In case of a multiple-item shipment, only the affected item will be eligible for return and replacement. Once we receive the necessary details, we will process your claim promptly, ensuring that a replacement is sent to you at no extra cost.
Response time: You will receive a response within 24-48 hours to resolve the issue.
2. Missing Product
If you notice that an item is missing from your order, please inform us within 2 days from the delivery date by sending an email to support@debockorganicfarmsindia.com. Please include:
- Your order number
- Clear images of the opened box with all items visible
- A video of the unboxing process
We are unable to process refund requests for missing products. However, we will be happy to re-send the missing item promptly.
Response time: Our team will respond within 24-48 hours to provide assistance and ensure that the missing product is shipped to you.
3. Spoiled Product
In case you receive a spoiled or expired product, please contact us within 2 days from the delivery date via email at support@debockorganicfarmsindia.com. We require the following:
- Your order number
- The date of packaging or date of manufacture
- Clear images or video of the spoiled product
Please note that we do not accept returns for variances in taste, texture, color, or aroma, as our products are natural and handmade. Each batch is unique, and while we ensure the highest quality ingredients and production standards, slight variations may occur.
We will thoroughly investigate the issue and, if needed, replace the product after due diligence.
Response time: You will receive a response within 24-48 hours with a resolution.
General Guidelines
- No Refunds: We do not offer refunds for change of mind, and products will not be accepted for return unless they meet the conditions specified above.
- Roduct Replacement: If you qualify for a replacement, we will ensure that a new product is sent to you as quickly as possible. In all cases, we aim to work towards a fair and amicable solution.
We are here to ensure that your experience with Begax Private Limited is smooth and enjoyable. Should you have any concerns or questions, feel free to reach out to us, and we will be happy to assist you.
Contact Information:
- Email: support@debockorganicfarmsindia.com
- Phone: (+91) 925 703 3426
Important Notes:
- Ensure that all requested documentation is provided (images, videos) to avoid delays.
- Claims received after the 2-day window from delivery cannot be processed.